Bank of New York Mellon
AWARD-WINNING 18 MONTH IT TRANSFORMATION PROGRAMME HITS TARGET TO DELIVER STATE-OF-THE-ART DATA CENTRE ENVIRONMENT WITH OVER 200 BUSINESS CRITICAL APPLICATIONS
| BANKING & FINANCE
| IT TRANSFORMATION
| DATA CENTRE MIGRATION
KEY ACTIVITIES INVOLVED
- Monitoring work schedule activity and plan
- Co-ordination of migration event resources
- Interface to migration event board
- Monitoring delivery and testing progress throughout the migration event
- Point of escalation of technical issues
- Monitoring the execution of technical tasks
- Monitoring and co-ordinating testing
- Providing ‘Go/No-Go’ recommendations to the Migration Event Board on status of migrations
- Business reporting and communication management
- Application Testing
- Escalation process management
The global investments company had a vision to transform its EMEA Data Centre portfolio so that it could continue to provide the highest level of technology services to its customer. The 18-month programme would be one of the largest transformation initiatives it had undertaken and involved the physical build-out of a state-of-the-art Data Centre with a wave of migrations across 200 business critical applications.
Engaged by BYN Mellon, PTS assisted with the development of a strategy for the programme that met the business needs, manage the planning and design process, and seamlessly migrate the infrastructure and services to a new Data Centre environment without disruption to its business.
The PTS and BNY Mellon team embarked on an aggressive 18-month initiative to achieve the strategic objectives. The initiative involved the physical build-out of the new Data Centre with a wave of application migrations involving 17 migration events and 200 business critical applications.
DATA CENTRE MIGRATION STRATEGY & PLAN
An assessment of the existing applications and IT support infrastructure helped to define the most appropriate strategy to transition the new Data Centre.
A two-pronged information gathering exercise – top‐down and bottom‐up – allowed the team to understand the hardware, infrastructure, operating systems, applications, services, interdependencies and business ownership. Detailed planning meetings were arranged with the individual application stakeholders, support teams and business partners. This resulted in a comprehensive analysis of the business’s current hardware and application environment, providing an overarching view of the IT Landscape from which to develop a migration plan.
PTS defined high-level migration options for the transition of these application components and analysed the migration options for each application and business area according to their associated impacts on Time, Quality and Risk elements. The migration options were communicated and agreed with business partners through further refinement, identifying and highlighting any risks requiring mitigation associated with each option.
Equipped with the detailed information gathered during the planning phase and through further consultation with impacted business partners and applications owners the team developed an ambitious Migration Strategy that looked to facilitate an approach which presented minimal risk and impact to the business. This resulted in the creation of migration event groups which logically grouped application interdependencies and relationships. A migration plan and strategy was agreed with impacted business partners and technology teams that would form the foundation of the migration execution stage.
MIGRATION EVENT PLANNING AND EXECUTION
Structured around the key disciplines of technical migration, strategy and planning, the team communicated with business partners throughout the implementation stage of the physical build out.
A governance model with a centralised Project Management Office oversaw communication, measurement and management reporting, and progress tracking across workstreams. This approach allowed the migration team to consistently interface and engage with business partners when making and implementing recommendations. Stakeholders then had a better understanding of the activities which needed to be undertaken and could provide feed-back to encourage buy-in from the organisations as a whole.
Implementation involved 17 migration events, each with a unique migration team comprising a cross section of the overall programme team, including a migration manager, technical teams, business testers and a governance manager. Each event consisted of a four-week iterative, collaborative cycle with business partners and hosting workshops to agree on the steps for the next execution. An agile methodology was adopted using daily team scrums to track the progress of the concurrent migration events.
A Run Book was produced for each migration and used as a management tool to coordinate the resources and activities. The migration event execution was choreographed through a command centre, a centralised point of control from which the migration management team could operate, and through which all involved parties could communicate, allowing for a rapid response for incident management and control.
Collaborating with BNY Mellon, PTS ensured the delivery of the following benefits:
17 Flawless migration events of 200 business applications, on time and on budget without disruption to the business
A new Data Centre environment to allow BNY Mellon to deliver the highest level of service to its customers
Reduction of risk within the Data Centre portfolio
A successful blueprint to use for subsequent Data Centre migrations
At the 2013 DatacentreDynamics EMEA Awards Ceremony, the project won 'Data Centre Special Assignment team of the Year.