Technical Support Technician / Engineer - Cranfield



We are currently looking for a Technical Support Technician to provide systems support for schools in and around Bedfordshire working with Partnership Education.

A day in the life of a Technical Support Technician will usually include: 

  • On-site scheduled Technician Days carrying out 1st/ 2nd Line Support Tasks
  • Responding to Helpdesk requests both on-site and remotely
  • Server/Network Troubleshooting 
  • Hardware and software repairs
  • The deployment of hardware and software
  • Carrying out network documentation and reporting
  • Assisting with customer sales requests
  • Provide guidance and support to 1st line Technicians

Technical Skills

  • 3 years or more of Windows Desktop Support
  • 2 years or more of Windows Server
  • Good experience fo Hardware Repair and Troubleshooting
  • Experience in Support of AV installations (projectors, interactive whiteboards) 

Qualifications required

  • CompTIA A+ or equivalent experience

Although not essential, it would be desirable to have workplace experience in:

  • Education Sector (schools), particularly providing IT support in the classroom environment
  • MCSA or equivalent experience
  • Remote Access Technology such as Logmein, Teamviewer
  • Education specific technologies such as RM Networks, SIMS Administration Software, Integris Schools Management Software
  • Experience of supporting AV equipment such as Interactive Whiteboards, Projectors, Sound Systems 
  • Mobile devices (iPad, iPhone, Android, Blackberry)
  • Apple IOS and OSX
  • Google Apps for Education and Office 365 administration experience

Systems Knowledge

  • Familiarity with AutoTask or other help desk solutions would be advantageous, however, training on AutoTask will be provided

Other Requirements

  • Able to pass Enhanced Criminal Records Bureau check
  • Appropriate Driving Licence

To be successful in this role, the ideal candidate should be:

  • Well organised and self-motivated
  • Reliable, enthusiastic and able to work effectively in a team
  • Able to prioritise workload and deliver solutions to meet customer SLA's 
  • Strong customer facing skills, with an awareness of varying client technical skills


If your abilities and skills match what PTS is currently seeking, please do not hesitate to get in contact with your CV. 

PTS is an Equal Opportunities employer and applicants are selected soley on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.