Technical Support Technician, Level 2 - Partnership Education

 
 

 
 

Partnership Education, part of the PTS Consulting Group is looking to recruit a Level 2 Technical Operations Manager to provide desktop support for Microsoft Networks. You will be predominately site based, working for clients in and around Bedfordshire, along with workshop based hardware repairs and remote support. 

Responsibilities

On a day-to-day basis, activities will include: 

  • On-site scheduled Technician Days carry out routine maintenance of PC desktops, laptops and Audio Visual systems
  • Respond to Helpdesk requests from both on-site and remotely 
  • Helpdesk calls - taking help desk calls; logging and tracking calls
  • Hardware and software repairs in a workshop facilities
  • Installation of hardware and software
  • Carry out of network documentation and reporting
  • Assisting with customer sales requests

Technical Skills

The ideal candidate should possess the following technical skills and experience: 

  • 2 years or greater experience of Windows Desktop Support
  • Good experience of Hardware Repair and Troubleshooting
  • Experience in Support of AV installations (Projectors, Interactive Whiteboards)

Qualifications Required: 

  • CompTIA A+ or equivalent experience

Ideal Experience & Qualifications

Although not essential, the candidate should have workplace experience in: 

  • Education Sector (schools), particularly providing IT support in the classroom environment
  • Remote Access Technology such as Logmein, Teamviewer
  • Education specific technologies such as RM Networks, SIMS Administration Software, Integris Schools Management Software
  • Experience of supporting AV equipment such as Interactive Whiteboards, Projectors and Sound Systems
  • Mobile devices (iPad, iPhone, Android, Blackberry) 
  • Apple IOS and OSX
  • Google Apps for Education and Office 365 Administration experience 

Systems Knowledge

  • Familiarity with AutoTask or other help desk solutions would be advantageous, however training on AutoTask will be provided 

Other Requirements

  • Able to pass Enhanced Criminal Records Bureau check
  • Appropriate Driving Licence

Generic Personal Qualities

  • Well organised and self-motivated
  • Reliable, enthusiastic and able to work effectively in a team
  • Ability to prioritise workload and deliver solutions to meet customer SLA's 
  • Strong customer facing skills, with an awareness of varying client technical skills

PTS is an Equal Opportunities employer and applicants are selected soley on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.