Follow-The-Sun Support and Guidance
Technology innovation, shifting market dynamics and organisational change all bring new challenges to the delivery of IT services to the business. Maintaining high quality, reliable, cost-efficient technology and infrastructure support is difficult to guarantee when:
Developments in cloud and hybrid sourcing disrupt operating models
There is a lack of supply for skilled candidates
Staff numbers and infrastructure requirements fluctuate
The business expands its office portfolio
Regulation change and security issues increase risk exposure
Organisations need to cater for a global internal customer, 24x7x365
PTS Managed Services is able to provide consistent technology support solutions to help manage these challenges locally, regionally or globally 24/7. We work within an operating model that is customised to the client's needs, whether through the provision of service desk solutions, ongoing IT Service Management support between the client and outsourcing providers, or offering full PaaS services.
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Our 'follow-the-sun' support model means that we can offer 'anytime, anywhere' solutions to large multinationals or SMEs in any sector. We have regional service desks in London, Hong Kong and New York, and local delivery teams extending to San Jose, Tokyo, Singapore, Shanghai and the Middle East.
On a day-to-day basis we offer services around:
Managing the increasing regulatory environment
Effective vendor selection and management
Handling business and technology risks and changes
Cost management administration and support
PTS’s knowledge and experience over 30 years enables best-in-class solutions and services to be realised. We are recognised for our proactive, responsive and personalised service and client management and it is this pedigree that makes us a trusted turnkey technology partner.
For more information about our Managed Services please contact us here >>