COMPREHENSIVE IT SUPPORT FROM PTS MANAGED SERVICES FULLY SUPPORTS THE CLIENT'S GLOBAL WORKFORCE, ANYWHERE, ANY TIME
| PROFESSIONAL SERVICES
| INFRASTRUCTURE & PLATFORM AS A SERVICE
| 24/7 SERVICE DESK
The Client, a Move and Change Management Consultancy, has a very mobile workforce, operating from 11 global hubs and external sites. To meet key project deadlines, Critical IT Infrastructure Support Services are essential and need to be available 24/7.
UNDERSTANDING THE CLIENT REQUIREMENTS
Working in the same sectors as the Client, PTS Managed Services was regarded as the ideal fit. Following a rigorous tender process, PTS was engaged to provide full support to 90 staff located worldwide.
THE PTS SERVICE
PTS Managed Services supports the Client by providing a 24/7, global follow-the-sun service desk, remote support and Infrastructure as a Service to help the Client and its employees on a day-to-day basis. PTS also hosts the infrastructure, which was successfully migrated from the incumbent managed services provider within a very tight timescale with zero downtime.
The bespoke service means the Client’s team can call from any location in the world and expect to speak to a friendly technician on the PTS Service Desk for assistance. PTS Managed Services has since received outstanding reviews from the Client’s employees regarding the level of response and service experienced. The Client’s IT staff are now able to focus on other important projects and strategic objectives.