Desktop Support Engineer (Tokyo)



PTS Consulting’s Tokyo office is looking for a Desktop Support Engineer to join our growing Team.

Desktop Support Engineers are responsible for providing touch support to the end users for any desktop/laptop/printer issues. The ideal candidate should possess basic knowledge in networking and system administration.


  • Oversee and update assigned support service requests

  • Handle daily technical support activities on desktop support, data network and server management

  • Support the mobile devices for registering

  • Train end users on usage of computer hardware and software

Qualification & Skills:

  • Prior experience in Desktop support is a plus, handling issues in Windows OS

  • Good knowledge on computer hardware, Desktop Operating systems and OS deployment using MDT, SCCM or any other tools a plus

  • Basic knowledge on network management a plus

  • Possess strong troubleshooting, reasoning and problem solving skills

  • Constantly seeks to improve technical knowledge and researches new product capabilities

The ideal candidate must:

  • Have flexibility to be placed in a position based on business needs.

  • Strong listening, verbal, and written communication skills both in Japanese and English

  • Provide high level of customer service

  • Establish and maintain effective professional working relationships at all levels of the organization

  • Demonstrates good analysis and problem-solving skills

  • Perform multitask effectively in a fast paced environment


PTS is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.