Systems Support Engineer, Level 2/3 - Partnership Education (Cranfield)



Partnership Education, part of the PTS Consulting group, is looking for a Technical Operations Manager (level 2/3) to provide systems support, advice and guidance for schools in Bedfordshire. Predominately Microsoft Networks and site-based working for clients in and around Bedfordshire and remote support. 


On a day-to-day basis, normal activities will include: 

  • On-site scheduled Technician Days, carrying out 1st/2nd Line Support Tasks
  • Responding to Helpdesk request both on-site and remotely
  • Advanced Server/ Network Troubleshooting 
  • Hardware and software repairs
  • Mass deployement of hardware and software
  • Carry out network documentation and reporting
  • Assisting with customer sales requests
  • Provide guidance and support for 1st line Technicians

Technical Skills

  • 3 years or greater experience of Windows Desktop Support
  • 2 years or Greater Experience of Windows Server
  • Good experience of Hardware Repair and Troubleshooting
  • Experience in Support of AV installations (projectors, interactive whiteboards)
  • Management of small projects (e.g. Server migrations, workstation rollouts)

Qualifications Required

  • CompTIA A+ or equivalent experience

Ideal Exerience & Qualifications

Although not essential, it would be desirable to have workplace experience in: 

  • Education sector (schools), particularly providing IT support in the classroom environment 
  • MCSA or equivalent experience
  • Remote Access Technology such as Logmein, Teamviewer 
  • Education specific technologies such as RM Networks, SIMS Administration Software, Integris Schools Management Software
  • Experience of supporting AV equipment such as Interactive Whiteboards, Projectors, Sound Systems
  • Mobile devices (iPad, iPhone, Android, Chromebook), MDM
  • Apple IOS and OSX
  • Google (G-Suite) and Office 365 administration experience 


Systems Knowledge

  • Familiarity with AutoTask or other help desk solutions would be advantageous, however, training on AutoTask will be provided

Other Requirements

  • Able to pass Enhanced Criminal Records Bureau check
  • Appropriate Driving Licence

Generic Personal Qualities

  • Well-organised and self-motivated
  • Reliable, enthusiastic and able to work effectively in a team
  • Ability to prioritise workload and deliver solutions to meet customer SLA's 
  • Strong customer facing skills, with awareness of varying client technical skills
  • Ability to assess business and technical risk and prioritise time effectively


PTS is an Equal Opportunities employer and applicants are selected soley on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.